Agile 2007 Confernece “Business Value” Buzzword Bingo
I’ve concluded (sadly) that the winning entry for buzzword bingo at the Agile 2007 conference is “Business Value”. In some way I really shouldn’t be saddeded by this, as the alignment of development resources to business objectives is a hard, but attainable, goal, that is worth the effort. Still, I can’t help but think that most agilist teams are far too willing to accept that business value is defined as the prioritized backlog, without demanding that those who create the prioritized backlog do the necessary homework to ensure that the items on the backlog really do provide business value.
This is hard, but necessary, work. It involves (near) continuous collaboration with customers in an effort to discover how they value potential new features. It involves translating these learnings into insights that represent defined market segments.
It involves understanding the operations of your company well enough to justify internal improvements.
Perhaps more importantly, it involves the analysis of backlog items against a sufficiently rich, multi-dimensional set of pre-defined attributes, that allow the backlog to be prioritized to the true needs of the business. Direct financial attributes, such as IRR, NPV, and payback period are fundemental, but there are a host of others (alignment to corporate strategy, stakeholders, technical architectural care and feeding, maintaining competitive positioning, and so forth).
Creating solutions that deliver maximum business value should be the primary purpose of what every development team does, regardless of their process. Just make certain that your goals are set a bit higher than simply consuming items from the prioritized backlog.
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January 15th, 2008 at 4:00
I agree that is requires that the ‘business’ actually understand their business in order to quantify the value. Even if it is categorized as “risk aversion” (and these are the most difficult and intangible of values), the legal department (for example) can put some value to the estimated losses to the business if the risk hits.
But it also requires from the technical team, both development and operations, a clear understanding of the costs for specific features, capabilities, defect fixes, or other backlog work items. All too often the business is told “that’s easy, it will take us X hours or X dollars. However the implementation runs over budget or the ongoing support costs are outrageous. All this leads to “IT Inflation”: we give you $1 this year and next year it costs us $1.10.
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